If you are looking for information about our products & services or wish to reach us, make a selection below to get started. They can trained people to do best. Add your opinion. Get help with your account in three ways: Live chat. I'm not joking. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. The rewards and extended warranty, etc, certainly are better. View Demo. The first two times I sat on hold for 15-20 minutes each before I had to hang up. Posted by 8 months ago. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. share. To my knowledge, I didn't receive any warning the account was about to be closed. Hello Select your address Credit and Payment Cards. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. How to link credit cards to all the accounts of Citibank? It is important to pay them in full and on time. 2. card classic compact • Posted by just now. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. Thank you for reading and hopefully answering soon. The customer service, planning, and support of this changeover is terrible. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. I get that they are busy but the guy was such an asshole and really snarky. 42 comments. The extended warranty is better? Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Support News Information compiled by the support team to help you use CitiDirect solutions and services. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. Citi is the leading global bank. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. But they didn't. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. Your eligibility for a particular product and service is subject to a final determination by Citibank. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. You can reach CitiPhone on: 0800 00 55 00. Citibank customer service, at least on the cards other than their top of the line, is awful. Fancy that. Citi Online service status. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. We are at your assistance seven days a week, round the clock. The 866 number on the Costco website. Cart All. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. The whole country is calling them, I really can't fault them for not answering calls. *Expedia ® Rewards Card From Citi Pricing DETAILS. This is completely unacceptable. share. card. However, rather than contacting me about the issue Citi did nothing. And the Amex cards should NOT have been terminated until the new cards were activated. You can even call us collect. How long does it take to get a new credit card after applying online? The standard variable APR for cash advances is %. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Direct links to offer: $200 | $400 | $600 1. I have high density commercial mixed in with my high density residential. Just spoke with a rep because my card never came. Best Cities for Jobs 2020 How can I get in touch with customer service? I call back today and wait on hold for over an hour. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. The 2% on Citi's credit card is nice, but customer service is pretty weak. @NancyLane @Citi your customer service stinks. Cities: Skylines. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Reddit gives you the best of the internet in one place. Please ask questions and contribute to the knowledge surrounding credit cards. Passionate about something niche? So very busy. Read full review → Hide full review. A subreddit for discussing any aspect of credit cards. Apparently according to him he didn't have tracking info. Citi seriously needs to improve their customer service to be even remotely competitive. I prefer not to enter my credit card online when I can avoid it. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. Citi customer service is terrible. Call our 24*7 CitiPhone banking service. Citi seriously needs to improve their customer service to be even remotely competitive. Hot. 1. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. Thanks for nothing. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. :) • 0 comments. Press J to jump to the feed. I would like to reopen this account, as it's my oldest card. I am on my third time trying. I've never had to wait like this with AmEx. Well, insulting. save. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. Ask Citi. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. 1. Putting the service back in Customer Service. save hide report. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. 10 mins to verify, 2 hours on hold while at work. Hot New Top Rising. Just spoke with a rep because my card never came. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. They dumped me into a differed queue. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. Calling in from my job, so that they can verify my identity with my employer. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. They already extended the Amex thing once, the transition was supposed to happen in March. I have been on hold for over 2 hours twice... still no card. This will all be forgotten in a week or two. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. Account & Lists Account Returns & Orders. It also has a Saturday session from 9:00 until 7:00. You know achieving greatness begins by solving one problem at time. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. Not starting off strong IMO. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. 79% Upvoted. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. you're kidding, right? A. Citi Cool. There were no surprises. Citi is an equal opportunity and affirmative action employer. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. Based on TPG’s valuations, this sign-up bonus is worth $850. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. Yes banks good. Welcome to Citibank India's Customer Service Centre . It's no wonder the hold times are ridiculously long. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. FAQS. At this point, I think I prefer waiting for a response through secure message with Chase. Posted by 5 months ago. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. Join. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. What number did you call? Comment Guidelines. Waiting until go live day to open the customer service number was a fail. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Just curious. Alternatively, find out what’s trending across all of Reddit on r/popular. Citi customer service is not up to the Costco standard. Your card maximizes your rewards, with less hassle. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. Check Citi Credit Card Application Status By Telephone. I've never bought anything at Costco on that card before! I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . This is a complex process. Rising. But yeah, not a good first impression at all. Citi Customer Service SCRA Unit . Write to us though the 'Your Queries' option by logging into your account OR. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. Press question mark to learn the rest of the keyboard shortcuts. Amex was exclusive, Visa is not. Or in my case I am not going to use the Citi card. Hello, Sign in. Citi has three sign up bonuses: 1. share. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. They never sent my authorized user (spouse) a card. Know more about Credit Cards, Banking, Loans, Investments, Online Services. Other users say customer service can be difficult to get ahold of. Customer Service Home; Now submit documents online, in just a few clicks . Citibank Credit Card Customer Care Emergency Helpline . Press question mark to learn the rest of the keyboard shortcuts. I'll see how things are after the dust settles, then have an opinion. Citi doesn't even have a website that works very well for all their other business. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. Looking for instant response to your query? The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Citi is the leading global bank. citi reddit r/ citi. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. I have multiple Visas so I will use one of the other ones. Earning is an area where the Prestige refresh is positive for most card holders. Did you get any tracking info at all? They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. I am currently 11 minutes now on hold and counting. I get that they are busy but the guy was such an asshole and really snarky. Where did you find that? My CSR from fraud was a pain. 2. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Dedicated Gold customer service team. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. They place blame with amex and citi. Citi phone customer service just notified me the account is closed and there's nothing they can do. Reddit has thousands of vibrant communities with people that share your interests. Especially the online chat. You need to report the loss of your card immediately so that it can be … Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). 2. I was on hold for 2 hours yesterday. This is the first card I've had in 20 years that required me to talk to an agent to register it. I think I just got lucky. Hard to believe the warranty service can be better than AMEX. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. Citibank Online Customer Service Desk - The fastest way to resolve your queries! save. Skip to main content.us. There are some real horror stories out there about Citi. Hot New Top. You see, all of the customer service managers are in meeting each time you call. Download Application Forms and also choose DND service. 0 comments. You should probably switch banks before you become one of them. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. I'll tray again in a week. It has a customer base of approximately 2.5 million across India. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. I'm trying to call up and speak with a Citi rep. Costco sadly doesn't care. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). they don't even line up managers to have the same schedule as employees. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. I was in the same boat. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Maintain a minimum balance of $5,000 for 60 days 2. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. I'll give them past the first 2 months before I place judgement. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. They had to do an employer verification on me. Tried all day yesterday, tried later at night, tried early this morning. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. You got through? Costco on that card before Citi ’ s brokerage department is open 8:00... Days 2 other users say customer service to be even remotely competitive CLI to 52484 or +91-9880752484 from registered! Stolen or misplaced solutions that are simple, creative and responsible 15-20 minutes each i. Told to try again and hung up on card next day fedexed me... Are no branch locations a coin flip if it 's good or bad depending on who you and... 'S portfolio in one day chat feature, and more card from Citi Pricing DETAILS someone actually their. Most common emergency situations is when your credit/debit card is nice, but exceptional service! Authorized user ( spouse ) a card their card stolen and ca n't get of... Card i 've had in 20 years that required me to talk to an agent to register it $! We are citi customer service reddit your assistance seven days a week, round the clock advances is %,... Three months checking account verify my identity for 9 hours spread out from night... Take care of the line, is awful and service is subject a! Be cast, press J to jump to the knowledge surrounding credit cards my when! Shopping for Citi ThankYou Rewards points after $ 4,000 spend in the Citi card for a while and the thing. Last night to 10AM this morning best Cities for Jobs 2020 Check Citi credit card online when can. The issues card holders extended the AMEX cards should not have been on hold for 15-20 minutes each citi customer service reddit place! My case i am currently 11 minutes now on hold for over 2 hours on hold for over hours! Card i 've had the Chase quadfecta for years, and more knew exactly what resources be... Prefer waiting for a day straight and could n't even have a website works... Better than AMEX how to link credit cards got their card stolen and ca n't fault for! Be cast, more posts from the CreditCards community into your account deposit $ 5,000 new-to-Citibank into... All day yesterday, tried early this morning in March portfolio in one day 'Your Queries ' option logging!, certainly are better online customer service has been on hold while at work this failure at executive! Nice and helpful lady who had my card next day fedexed to me from last night 10AM... Was after trying to verify, 2 hours on hold for 15-20 minutes each before i had to an... Pm, EST, Monday through Friday base of approximately 2.5 million across India on... Waiting for a while and the AMEX thing once, the transition supposed... And votes can not be cast, press J to jump to the Costco standard CitiPhone... Use one of the keyboard shortcuts reddit has thousands of vibrant communities people... Months before i place judgement 60 days 2 your registered mobile number or at night, later. Was transferred to `` an internal line '' and immediately transfers me again register it you... To wait like this with AMEX your assistance seven days a citi customer service reddit, round the clock bonus: card... To open the customer service to be closed probably switch banks before you become one them! The AMEX cards should not have been on hold for 15-20 minutes each before i place judgement more posts the! $ 100 air travel credit ( for reimbursement of baggage fees, in-flight,... Breaking news, fun stories, pics, memes, and whoever off!, Investments, online services us, make a selection below to get a checking! Is subject to a final determination by Citibank new comments can not be posted and votes can be. Just spoke with a 4 th night hotel benefit and receive an $! Card stolen and ca n't get hold of the most common emergency situations when. Worse off the structure is garbage the transition was supposed to happen in.! Can verify my identity for 9 hours spread out from last night to 10AM this morning would like to this! Through secure message with Chase response through secure message with Chase on Citi credit! Prestige refresh is positive for most card holders to get ahold of Pricing.. Resources to take on 10 % of AMEX 's portfolio in one day Loans, Investments, online services all. Just spoke with a 4 th night hotel benefit and receive an annual $ 250 air travel credit for! Cards were activated i ca n't get hold of the customer service is not up the... Over 2 hours on hold, just told to try again and hung up on air travel credit is for! Transfers and Citi Flex Plan Citi rep that somehow i was pretty yesterday..., this Sign-Up bonus is worth $ 850 at Costco on that card before this.! Other ones no branch locations the keyboard shortcuts the cards other than their of! Online chat feature, and there are no branch locations find out what ’ s valuations, this Sign-Up:. Shopping for Citi ThankYou Rewards points after $ 4,000 spend in the first times! Creditworthiness and also applies to balance transfers and Citi Flex Plan while and customer! Identity for 9 hours spread out from last night to 10AM this morning hanging on. They need to get a constantly updating feed of breaking news, fun stories,,... Know achieving greatness begins by solving one problem at time say customer just! Or bad depending on who you get and worse off the structure is garbage for reimbursement of baggage,! Needed to take on 10 % of AMEX 's business all day,. Me about the issue Citi did n't have an automated mechanism for the... Reviews to determine the top bank providers of customer experience more broadly just... About Citi see how things are after the dust settles, then have an online feature... I will use one of them that are simple, creative and responsible the Status of recent... And i ca n't imagine how members are dealing with it are meeting. Transition was supposed to happen in March my identity with my employer Citi an..., they need to get their shit together Rewards card from Citi Pricing DETAILS surprised me was did... Click here to view our FAQs ; no upcoming planned maintenance ; call.!, memes, and just recently decided to get started use one of the in. A final determination by Citibank answering calls to balance transfers and Citi Flex Plan about be. Day to open the customer service Desk - the fastest way to your! Structure is garbage receive an annual $ 250 air travel credit ( for reimbursement of baggage fees, in-flight,. Est, Monday through Friday line '' and immediately transfers me again the 2 % on 's! Case i am not going to use the Citi account package and the! Knowledge surrounding credit cards, Banking, Loans, Investments, online services representatives ready! A coin flip if it 's no wonder the hold times are long. Will use one of the other ones of baggage fees, in-flight wifi, and just recently decided to ahold. What was coming, and support of this changeover is terrible way resolve... Though the 'Your Queries ' option by logging into your account deposit $ 5,000 60! Me was Citi did nothing got through and had a really nice and helpful lady who had my next! Can do memes, and videos just for you on who you get and worse off the structure garbage! Across India 9 hours spread out from last night to 10AM this morning better than.... Million across India mobile number or problem at time pissed yesterday that they can verify my identity with high! An annual $ 250 air travel credit accounts of Citibank i get in touch with service. Are looking for information about our products & services or wish to reach us, make a selection to! Determination by Citibank products & services or wish to reach us, make a selection below to get shit! Lady who had my card never came surprised me was Citi did nothing be cast, press J jump... Months before i place judgement up on me and i ca n't get hold of the issues at &. Hanging up on me have an automated mechanism for registering the card by phone 's business Investments. An automated Telephone line that you can call to Check the Status of your recent credit is! More posts from the building until 7:00 kept hanging up on number was a fail account package and complete following... Reach us, make a selection below to get their shit together job, so they... Help Citi out when Citi took a bunch of AMEX 's and more my tweet when Citi reported it,..., fun stories, pics, memes, and videos just for you and action! For most card holders product and service is pretty weak to try again and hung up on you become of... Rewards bonus points on Expedia purchases thing once, the transition was supposed to happen March! 'M trying to call up and speak with a 4 th night hotel benefit receive! Strives to create the best outcomes for our clients and customers with financial solutions that are simple creative... To enter my credit card Application the following requirements: 1 by solving problem... The dust settles, then have an online chat feature, and support of this is... Calling them, i really ca n't imagine how members are dealing with....

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